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Terms and Conditions
Please read the following carefully. Your use of the
fabcoolstuff.co.uk website ("fabcoolstuff.co.uk") and purchase of the
products (or services) ("Products") on it means that you agree to
these terms and conditions ("Terms").
You can Order Products in the following ways:
- online via this website
- by telephoning 01702 305529
When you place an Order for a Product in any of the ways described above
("Order") you are offering to buy it for the price stated, subject to
these Terms. When you place your Order online we will send you an email to
confirm that we have received it. This email confirmation will be produced
automatically so that you have confirmation of your Order details. The fact
that you receive an automatic confirmation does not necessarily mean that we
will be able to meet your Order. Once we have sent the confirmation email we
will then check availability and contact you with a further email if there is a
problem. If the Product is not available we will also let you know by email.
Fab Cool Stuff may cancel any sale and not supply Products if it is reasonable
to do so and may change or discontinue the availability of Products at any time
at its sole discretion. If an Order is cancelled, any payment made for the
Products will be refunded in full. This does not affect your Statutory Rights.
All new Orders are deemed separate and each is treated individually.
Price
The price for each Product is shown on fabcoolstuff.co.uk and includes V.A.T at
20%. We always try to make sure that the prices on fabcoolstuff.co.uk are
accurate but errors may occur. If we discover an error in pricing of the
Products in your Order we will inform you as soon as possible using the contact
details you supply us with. We will then give you the option of reconfirming
your Order at the correct price or cancelling it. (If we are unable to reach
you we will treat the Order as cancelled). If an Order is cancelled, any
payment made for the Products will be refunded in full. You will be notified of
the delivery costs based on the destination area you specify. Prices are quoted
on fabcoolstuff.co.uk in UK pounds - outside the UK your credit card company
should exchange the amount charged to the currency of your country at the
current rate. Please note that both charges and refunds are in UK pounds and
Fab Cool Stuff Ltd cannot be held responsible for any loss due to exchange rate
fluctuations. Non-EU customers are responsible for Import Duty/Tax in their
respective countries. Unfortunately we cannot advise you what these costs will
be - please consult your local customs office for more information.
Payment
You must pay for your Order before it is delivered and you can do so by credit
card or debit card via this website through Paypal or over the phone. If your
delivery address is outside the UK and you Order online you will only be able
to pay by Paypal.
Availability
We try to keep fabcoolstuff.co.uk as up to date as possible but cannot
guarantee that a particular Product will always be available. If we can't
supply a Product you will be notofied as soon as we can after receiving your
Order and you will be refunded in full.
Delivery
Fab Cool Stuff delivers to destinations inside and outside the UK. You will be
notified of the delivery costs automatically before you submit your credit card
details. Delivery outside the EU may be subject to local import taxes, which
are your responsibility where they apply. If so, the shipping company should
advise you the charges due or else you should consult your local customs
office. Unfortunately we cannot advise you what these charges will be and Fab
Cool Stuff is not responsible for them. If these local import/custom charges
are refused or not paid by the customer, then the item could be returned to us
or possibly destroyed if too expensive to return. Please note: If this happens,
we may not be able to refund you for your order. We would not be able to refund
any original postage costs paid and can only refund for the returned product/s
minus any costs incurred in returning them to us.
Most items we sell need to be signed for on delivery. Royal Mail and our
couriers require a signature so please specify an address where someone will be
able to sign for your Order. We will make every effort to deliver within the
time stated on fabcoolstuff.co.uk but we will not be liable for any loss caused
to you by late delivery. If the Products are not delivered within the estimated
delivery time which we quote, please contact us by telephone or email and we
will try and ensure that you receive your Order as quickly as possible. Please
note that while items sent by Royal Mail usually arrive within 1-2 days, Royal
Mail stipulate that only items still not delivered after 15 working days can be
officially classified as lost. Please Order from Fab Cool Stuff with enough
time to prevent any loss or disappointment resulting from the delivery time as
Fab Cool Stuff cannot be responsible for this. This does not affect your
statutory rights as a consumer.
Now the UK are no longer part of the EU overseas
orders may be liable for customs duties. You will receive a notification from
the courier if this is the case.
Privacy and Data Policy
Fab Cool Stuff makes a commitment to protecting your privacy and promises only
to use information collected about you in accordance with our
Privacy Policy.
Returns
We believe that you will be delighted with your product but there may be
occasions where you feel it necessary to return an item. We aim to keep the
process as simple as possible and these terms do not affect your statutory
rights. We will try to attend to all returns as soon as practically possible.
Please note that product returns are not able to be accepted in person at our
office address. Please note, personalised items made to order are not able to
be returned.
Unwanted Products
Our policy is to ensure that you are satisfied every time you place an Order
with fabcoolstuff.co.uk. If you are unhappy with an item when you receive it or
if you simply change your mind please return it to us within 14 days, with the
despatch note, having taken reasonable care of it and in an unused state
complete with packaging and all components, and we will refund you the price
you paid for that product (excluding P&P). We will make the refund directly
to your Paypal account or the credit/debit card used to place the original
order within 7 days or earlier once we have inspected the returned item and are
satisfied that it has been returned to us in the condition it was in when
delivered to you. You will only have to pay for the return postage of the
Products.
Damaged or faulty Products
We try to package the Products as well as possible to ensure they arrive in
good condition. However, if a Product arrives damaged or with defects, or is
not what you Ordered, we will replace it free of charge or provide a full
refund as appropriate, if you return the Product to us at the postal address
below within 14 days of receipt. Please contact us by telephone (on 01702
305529) or email (at sales@fabcoolstuff.co.uk) to inform us of your wish to
return Products. In these circumstances we will also pay you the cost of the
return postage. Please obtain a proof of posting certificate from your Post
Office or selected courier to enable us to process the refund for your return
postage costs. In some cases will be be able to arrange a courier pick-up. This
does not affect your Statutory Rights.
Returning Unwanted Products
Please contact us by telephone (on 01702 305529) or email (at
sales@fabcoolstuff.co.uk) to inform us of your wish to return Products. Please
use a secure delivery method which requires a signature upon receipt (such as
via Royal Mail First Class Recorded Delivery) and return to: Fab Cool Stuff,
Holly House, Greensward Lane, Hockley, Essex, SS5 5JP. You will be responsible
for the returned Products until they reach us. Where an order has been made for
an item that requires an inscription, these are classed as 'made to customer
order' and so are not eligible for refund, unless damaged or faulty. This does
not affect your statutory rights as a consumer.
General
These Terms constitute the full agreement between you and Fabcoolstuff and may
only be amended in writing. They apply to the exclusion of all other terms or
conditions of contract proposed. |
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